Privacy Policy for CouchVilla
Effective Date: 27-Sep-2026
CouchVilla (“CouchVilla”, “we”, “us”, or “our”) respects the privacy of visitors to our website, www.couchvilla.com (“Website”). This Privacy Policy describes the types of information we collect from and about you when you visit the Website, how we use that information, and the choices you have associated with your information.
Information We Collect
We collect two types of information on the Website:
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Personal Information: This is information that can be used to identify you, such as your name, billing and shipping address, email address, phone number, and payment information. We collect personal information when you voluntarily provide it to us, such as when you create an account, place an order, subscribe to our newsletter, or contact us for customer support.
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Non-Personal Information: This is information that does not identify you personally, such as your browsing history, search queries, demographic information, and information collected through cookies and other tracking technologies. We may collect non-personal information automatically when you visit the Website.
How We Use Your Information
We use the information we collect for the following purposes:
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To process your orders and deliver your furniture
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To provide customer service and support
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To send you marketing and promotional communications, where permitted and with your consent where required
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To personalize your experience on the Website
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To improve the Website, products, and services we provide
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To maintain website security and prevent fraud or misuse
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To comply with applicable laws and legal requirements
Sharing Your Information
We may share your information with third-party service providers who help us operate the Website and provide our services. These may include payment processors, delivery and logistics partners, website hosting providers, technology providers, and customer-support service providers.
These service providers may use your information only as necessary to provide services to us and are expected to protect your information appropriately.
We may also disclose your information where required or permitted by applicable law, such as in response to a legal process, court order, or request from a competent authority.
We will not sell or rent your personal information to third parties.
Your Choices
You have choices regarding your information:
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You can choose not to provide certain information, but this may limit your ability to use certain features of the Website or place an order.
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You can unsubscribe from marketing communications by following the unsubscribe instructions included in those communications.
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You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
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Where applicable, you may request access to, correction of, or deletion of your personal information, subject to applicable law.
Data Security
We take reasonable technical and organisational measures to protect your information from unauthorized access, disclosure, alteration, loss, or destruction.
However, no website, online service, or internet transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of your information.
Children’s Privacy
The Website is not intended for children under the age of 18. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, or applicable laws.
We will post any changes to this Privacy Policy on the Website and update the Effective Date where appropriate. We encourage you to review this Privacy Policy periodically for the latest information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
CouchVilla
Email address: info@couchvilla.com
This Privacy Policy is governed by and construed in accordance with the laws of India.
Have questions about our products or your custom order?
Our customer support team is available to assist you with questions about our products, orders, deliveries, and custom furniture requirements.